Term and Conditions

Term and Conditions

Categories
Home Charlie Bears Steiff Teddy Bears Disney Crystal Trinket Boxes Elf On The Shelf Character and Licence Brands & Artist Bears Bags & Back Packs Silver Tag Bears Comic Curious Cats Stuffable Teddy Bears

Information
Blog Steiff Workshop 2017 Beary Movie Halloween Sale 2018 Contact Us Term and Conditions Steiff Summer

Latest News
View Blog
Term and Conditions
Terms & conditions

Card Security


All credit/debit card payments are through the Sec Pay Secure E-payments system, no card numbers are stored within our databases.


We aim to dispatch within two working days

Recorded delivery items UK only if nobody is available to sign for the parcel at the point of delivery, Royal Mail will keep your package at your local depot for 7 days enabling you to collect it. After 7 days the parcel then returns to us. Postal charges apply.

Returns & damaged goods

Buyer is responsible for return postage

Please email us and advise us of problem then send returns to the address on the packing slip sent together with the product.

For items that are not broken and that you wish to return the following policy applies.

The goods must be unused.

The goods must be in their original condition & packaging.

Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

The goods must be received back within 7 days from the day you received your order.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to refund to you.

POST AND PAYMENT

Once payment is received your item/s will be carefully packed and dispatched 1st class with Royal Mail. Couriers will be used for large or heavy parcels.

WE dispatch at 2pm and our aim is to post within 2 working days, depending on our workload.

Most of our customers enjoy next day delivery.

POSTAL ORDER

Ready for dispatch on receipt.

CHEQUE

Ready for dispatch on cleared funds. Usually takes 5 working days to clear in the bank.

B A C S AND BANK TRANSFER

Please contact us to make arrangements.

ITEMS NOT ARRIVED

Check to see if your local post office or sorting office has your parcel waiting for you. If not then contact us, and we will investigate the situation for you. Replacement, where possible or refund will be offered 15 days after dispatch as per Royal Mail guidelines.

ITEMS DAMAGED

Contact us and a replacement, where possible or refund will be offered straight away. PLEASE NOTE: We will require permission from you to forward your details to Royal Mail for their investigation.



Featured Products
Charlie Bears Roary Minimo Collection Charlie Bears Roary Minimo Collection
Charlie Bears Hansel and Gretel Charlie Bears Hansel and Gretel
Comic and Curious Cats The Big Drip Comic and Curious Cats The Big Drip
Steiff The Snowman TM Soft Plush Steiff The Snowman TM Soft Plush
Charlie Bears Bag Buddy BiBi Keyring Bear Charlie Bears Bag Buddy BiBi Keyring Bear
Steiff LE Graf Andrassy Teddy Bear Steiff LE Graf Andrassy Teddy Bear
Steiff Tuhin white tiger Steiff Tuhin white tiger
Charlie Bears Slipper Mohair Keyring Teddy Panda Charlie Bears Slipper Mohair Keyring Teddy Panda
Charlie Bears Chiswick Plush Teddy Bear Charlie Bears Chiswick Plush Teddy Bear
Charlie Bears Raggle Panda Charlie Bears Raggle Panda
Charlie Bears Minimo Kendra Bear Charlie Bears Minimo Kendra Bear
Charlie Bears Warwick Plush Teddy Leopard Charlie Bears Warwick Plush Teddy Leopard
Charlie Bears Elpa Secret Collection Charlie Bears Elpa Secret Collection
Charlie Bears Daphne Plush Collection Charlie Bears Daphne Plush Collection
Charlie Bears Seraphina Plush Collection Charlie Bears Seraphina Plush Collection
Charlie Bears Mohair Jingle Bell Bear Charlie Bears Mohair Jingle Bell Bear
Charlie Bears Timepiece Charlie Bears Timepiece
Charlie Bears Kayla Koala Charlie Bears Kayla Koala
Basket


Membership
Join our club, and as a member we will let you know of our up and coming events and you will be the first to know of any special offers and secret sales! Don’t miss out join today.
Latest News
View Blog
Share this page
Search

 

New Products

Hugglets 2018
Hugglets Sunday
25th February
2018

Newsletter

Receive Special offers, updates and much more by singing up to our newsletter.


 

Sitemap | Development & Design: Tidy Web Design Copyright 2007 - 2018 | TidyWare Listed

Teddy Station on Google+